Night Guest Service Agent
- Full-time
- 15,000 – 20,000
- Posted Oct 1, 2026
- Category Front Office
Job Description
Provide professional Front Office service during the night shift, including late check-ins, early check-outs, guest enquiries and overnight requests. Handle guest concerns and service recovery while coordinating with Security, Engineering and other departments when required. Complete night reports and ensure an accurate handover to the morning Front Office team.
Requirements
Previous experience as a Guest Service Agent, Night Receptionist or in a similar Front Office role within a hotel or resort is preferred. Good English communication, computer and guest service skills are required, with experience using hotel PMS systems an advantage. Must be responsible, service-minded and comfortable working regular overnight shifts with minimal supervision.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Staff Transport
- Health Insurance
- Annual Leave
- 2 Days off per week
- Health Check-up
How to Apply
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Phone
Company Information
Avista Hideaway Phuket Patong – MGallery offers employees a comprehensive benefits package including competitive salary, service charge and 5 working days with 2 days off per week. Team members also receive staff meals, group insurance, annual leave and public holidays, together with ongoing training and development opportunities. As part of Accor, employees can also enjoy special discounted room rates at Accor hotels, providing additional benefits within the group’s international hotel network.
