Guest Service Supervisor
- Full-time
- 20,001 – 25,000
- Posted 1 day ago
- Category Front Office
Job Description
We are looking for a Guest Service Supervisor to oversee the daily operations of the Front Office team and ensure exceptional guest service at every stage of the guest journey. The role includes supervising Guest Service Agents, ensuring efficient check-in and check-out procedures, handling guest enquiries and complaints, monitoring service standards, assisting with staff training, coordinating with other departments, and supporting the Front Office Manager in achieving operational and guest satisfaction goals.
Requirements
The ideal candidate should have previous experience in a Front Office or Guest Service supervisory role within a hotel or resort. Strong leadership, communication, and problem-solving skills are essential. Experience with hotel property management systems (PMS), excellent customer service skills, and the ability to motivate and lead a team are required. Good English communication skills and the ability to work shifts in a fast-paced hospitality environment are essential.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Health Insurance
- Annual Leave
How to Apply
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Email
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Phone
Company Information
Welcome to TASTORIA Collection Hotel Sukhumvit — a thoughtfully designed boutique hotel in the heart of Bangkok, where each stay is shaped by comfort, design, and a seamless connection to the city. Set within one of Sukhumvit’s most vibrant neighborhoods, the hotel offers a balance between energy and calm — placing you moments away from Bangkok’s most dynamic destinations, while providing a space to pause, unwind, and experience the city at your own pace.