Guest Service Agent
- Full-time
- Under 15,000
- Posted Oct 16, 2026
- Category Front Office
Job Description
Provide friendly and professional Front Office service, ensuring a smooth and welcoming experience for all hotel guests. Handle guest check-ins, check-outs, room assignments, enquiries and special requests while maintaining accurate guest records and payment transactions. Coordinate closely with Housekeeping, Reservations and other departments to ensure efficient operations, resolve guest concerns and maintain high standards of guest satisfaction and service quality.
Requirements
Previous experience as a Guest Service Agent, Front Desk Agent or Receptionist within a hotel or resort is preferred. Good knowledge of Front Office operations, hotel PMS systems, guest relations and reservation procedures is an advantage. Good written and spoken English, computer and communication skills are required, together with a professional appearance, positive attitude, strong service mindset and the ability to work effectively in a busy hotel environment.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Staff Transport
- Health Insurance
- Annual Leave
- 2 Days off per week
- Health Check-up
How to Apply
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Phone
Company Information
Eastin Grand Hotel Sathorn offers a comprehensive employee benefits package including service charge, 5 working days with 2 days off per week, free duty meals, annual leave and public holidays. Team members also receive group life insurance and provident fund, providing additional financial protection and long-term benefits while developing their hospitality careers with the hotel.
