Guest Service Agent

Guest Service Agent

Deevana Hotel and Resorts Phuket, Thailand
  • Full-time
  • Under 15,000
  • Posted Sep 22, 2026
  • Category Front Office

Job Description

Provide friendly and professional Front Office service, including guest check-ins, check-outs, enquiries and assistance throughout the stay. Handle guest requests, provide hotel and local information, and coordinate with Housekeeping and other departments to ensure smooth service. Create a welcoming arrival and departure experience while maintaining high guest satisfaction.

Requirements

Previous experience as a Guest Service Agent, Receptionist or in a similar Front Office role within a hotel or resort is preferred. Good English communication, computer and guest service skills are required, with experience using hotel PMS systems an advantage. Must be service-minded, well-groomed and confident communicating with Thai and international guests.

Benefits

  • Service Charge
  • Meals Provided
  • Social Security (SSO)
  • Uniform Provided
  • Staff Transport
  • Health Insurance
  • Annual Leave
  • Health Check-up

Other benefits: 6 Days off per Month

Company Information

Deevana Hotel and Resorts

Deevana Hotels & Resorts offers employees a range of benefits including service charge, 6 days off per month and annual vacation leave. Team members also receive duty meals, uniforms, staff transportation and accommodation, providing practical support for employees working within the group’s hotel and resort operations.

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