Guest Service Agent
- Full-time
- Under 15,000
- Posted Aug 10, 2026
- Category Front Office
Job Description
We are looking for a friendly and professional Guest Service Agent to deliver exceptional Front Office service and ensure a seamless guest experience from arrival to departure. The Guest Service Agent will handle check-in and check-out, guest enquiries, reservations and payments, provide information about hotel facilities and local attractions, coordinate with other departments, resolve guest requests, and deliver personalized service to maximize guest satisfaction.
Requirements
The ideal candidate should have previous experience as a Guest Service Agent, Front Office Receptionist, or in a similar hotel or resort role, although motivated candidates are encouraged to apply. Strong customer service, communication, and problem-solving skills are essential. Experience with hotel property management systems (PMS), reservations, and cash handling is preferred. Good English communication skills, professional grooming, and the ability to work flexible shifts in a fast-paced hospitality environment are required.
Benefits
- Annual Leave
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Staff Transport
- Health Insurance
- Annual Leave
Other benefits: Public Holiday 16 days, Annual Medical Check-up
How to Apply
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Email
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Phone
Company Information
Melati Beach Resort & Spa is one of the top 5-star resorts Koh Samui. Our luxurious beachfront resort offers 77 contemporary guest rooms, suites, and private pool villas, providing an exquisite experience for your stay. With exclusive limited access to Thongson Bay, guests can enjoy unique and stunning beachfront views. Immerse yourself in relaxation at our Koh Samui luxury resort, surrounded by a tranquil garden.
