Guest Excellence Manager
- Full-time
- Salary: Not disclosed
- Posted Sep 11, 2026
- Category Front Office
Job Description
Lead the overall guest experience at Dusit Thani Bangkok, focusing on service quality, guest satisfaction, reputation and brand standards. Work closely with the Managing Director and operational leaders to manage guest feedback, improve service delivery and identify opportunities to strengthen both guest loyalty and revenue. Support quality management, sustainability initiatives and operational brand compliance across the hotel.
Requirements
Previous experience in Guest Experience, Guest Relations, Quality Management or a similar senior luxury hotel role is required. Strong knowledge of reputation management, guest feedback, service recovery and brand standards is essential. Excellent English communication, leadership and interpersonal skills are required, with the ability to work closely with senior management and operational teams.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Health Insurance
- Annual Leave
- 2 Days off per week
- Health Check-up
How to Apply
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Phone
Company Information
Dusit Thani Bangkok offers employees the opportunity to build their careers within one of Bangkok’s leading luxury hotels and the wider Dusit International hospitality group. Team members benefit from a competitive salary and employee benefits, together with professional learning, development and career growth opportunities. The hotel promotes a supportive, value-driven working environment with opportunities for employees to develop their skills and pursue long-term hospitality careers within the organisation.
