F&B Guest Relations Manager
- Full-time
- Salary: Not disclosed
- Posted Sep 17, 2026
- Category Food & Beverage
Job Description
Manage the guest experience across the hotel’s restaurants, bars and F&B outlets, ensuring guests receive warm, personalised and attentive service. Engage with guests, handle feedback and service recovery, and coordinate with restaurant, kitchen and F&B teams to resolve requests promptly. Support guest recognition, special occasions and service improvements to strengthen satisfaction and loyalty.
Requirements
Minimum 1 year of experience in F&B Guest Relations, restaurant service or a similar guest-facing hospitality role is required. Good written and spoken English, strong interpersonal skills and a positive, service-minded attitude are essential. Must be responsible, punctual and confident handling guest concerns and working effectively under pressure.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Staff Transport
- Health Insurance
- Annual Leave
- 2 Days off per week
- Staff Party
- Health Check-up
How to Apply
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Phone
Company Information
Phuket Marriott Resort & Spa, Merlin Beach offers a comprehensive employee benefits package including **monthly service charge, provident fund, 5 working days per week with 2 days off, annual leave and public holidays**. Team members also receive **free staff transportation, duty meals, uniforms, life and health insurance, annual medical checks and social security**, together with staff activities and special Marriott hotel and F&B discounts. Employees also benefit from extensive training and career development opportunities, with the potential to grow their careers across
