Duty Manager
- Full-time
- 15,000 – 20,000
- Posted Sep 7, 2026
- Category Front Office
Job Description
Supervise daily Front Office operations, including guest check-ins, check-outs, room assignments, VIP arrivals and guest requests. Handle guest complaints and service recovery while coordinating closely with Housekeeping and other hotel departments. Lead the Front Office team during the assigned shift to ensure smooth operations and high guest satisfaction.
Requirements
Previous experience as a Duty Manager, Assistant Front Office Manager or Front Office Supervisor in a hotel or resort is required. Strong knowledge of Front Office procedures, PMS systems, guest relations and complaint handling is essential. Good English communication, leadership and problem-solving skills are required.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Staff Transport
- Health Insurance
- Annual Leave
How to Apply
-
-
Phone
Company Information
Fishermen’s Harbour Urban Resort offers a solid employee benefits package including service charge, 6 days off per month, staff meals, staff uniforms, 15 public holidays, birthday leave and annual vacation leave based on staff level. Employees also receive social security, an annual medical check-up, and access to training and career development opportunities within the hotel.
