Duty Manager
- Full-time
- 15,000 – 20,000
- Posted 1 day ago
- Category Front Office
Job Description
We are looking for a Duty Manager to oversee the daily hotel operations and ensure exceptional guest service across all departments. The role includes supervising Front Office operations, handling guest enquiries and complaints, supporting department teams, monitoring service standards, responding to emergencies, coordinating with all operational departments, and ensuring smooth hotel operations while maintaining the highest levels of guest satisfaction.
Requirements
The ideal candidate should have previous experience in a supervisory or management role within a hotel, preferably in Front Office or Rooms Division. Strong leadership, communication, and problem-solving skills are essential. Experience with hotel property management systems (PMS), excellent guest service skills, and the ability to make sound decisions under pressure are required. Good English communication skills and the ability to work flexible shifts, including weekends and public holidays, are essential.
Benefits
- Service Charge
- Accommodation Provided
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Staff Transport
- Annual Leave
How to Apply
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Phone
Company Information
Pullman Khao Lak Resort is situated on Bang Muang Beach, with a gently sloping white sand beach, turquoise waters of the Andaman Sea and beauty of Khao Sok National Park. The architecture of the 5-star hotel resort is Sino Portuguese inspired with handcrafted local materials that celebrate the heritage of Khao Lak. The resort offers well appointed suites and pool villas, a kids club, 2 pools, 2 restaurants and bars as well as excursions to the surrounding area. Ideal for families, friends or couples.