Duty Manager
- Full-time
- 15,000 – 20,000
- Posted Sep 18, 2026
- Category Front Office
Job Description
Oversee daily hotel operations as Manager on Duty, ensuring smooth service and compliance with IHG brand standards and SOPs. Personally handle VIP guests, IHG One Rewards members, guest complaints and service recovery while coordinating with Front Office, Housekeeping, F&B, Engineering and Security. Monitor arrivals, departures and occupancy while supporting operational teams, emergency response and effective shift handovers.
Requirements
Open to Thai nationals with previous Duty Manager, Front Office or hotel operations supervisory experience. Strong guest relations, service recovery, leadership and problem-solving skills are required, together with good knowledge of hotel safety and emergency procedures. Good English communication is essential, with previous IHG or international hotel experience an advantage.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Staff Transport
- Health Insurance
- Annual Leave
- 2 Days off per week
- Health Check-up
How to Apply
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Email
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Phone
Company Information
Dinso Resort & Villas Phuket offers a comprehensive employee benefits package including service charge, 2 days off per week, annual leave, public holidays and birthday leave. Team members also receive 2 duty meals per day, uniforms with laundry service, staff transportation, group life insurance, provident fund and annual health checks. Employees also benefit from ongoing training and development opportunities and additional hotel benefits.
