Guest Service Supervisor
- Full-time
- 15,000 – 20,000
- Posted 2 weeks ago
- Category Front Office
Job Description
We are looking for a Guest Service Supervisor to oversee the daily operations of the Front Office team and ensure exceptional guest service throughout the guest journey. The role includes supervising Guest Service Agents, ensuring smooth check-in and check-out procedures, handling guest enquiries and complaints, monitoring service standards, assisting with staff training and scheduling, coordinating with other departments, and supporting the Front Office Manager in achieving operational excellence and guest satisfaction.
Requirements
The ideal candidate should have previous experience in a Front Office or Guest Service supervisory role within a hotel or resort. Strong leadership, communication, and problem-solving skills are essential. Experience with hotel property management systems (PMS), team supervision, and guest relations is required. The ability to lead by example, work effectively in a fast-paced environment, and deliver exceptional customer service is essential. Good English communication skills are required, and additional language skills are an advantage.
Benefits
- Service Charge
- Accommodation Provided
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Staff Transport
- Health Insurance
- Annual Leave
How to Apply
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Phone
Company Information
Located in a protected natural oasis, the hotel is a beachfront retreat with exclusive villas designed to restore your sense of well-being and balance. Just 20 minutes by car from Phuket International Airport, our resort is in the idyllic area of Mai Khao, one of the few places on the island where turtles still nest.