Guest Service Manager
- Full-time
- 25,001 – 30,000
- Posted 3 days ago
- Category Front Office
Job Description
We are looking for a Guest Service Manager to lead the front office and guest service team while ensuring exceptional guest satisfaction throughout the guest journey. The role includes overseeing daily front office operations, managing guest relations and service recovery, handling VIP guests, supervising team performance, coordinating with other departments, and ensuring the highest standards of hospitality and service excellence are consistently maintained.
Requirements
The ideal candidate should have previous experience in front office, guest relations, or hotel operations management within a hotel or resort environment. Strong leadership, communication, and problem-solving skills are essential. Experience with hotel PMS systems, guest service management, team development, and service recovery is required. Excellent English communication skills, a professional attitude, and the ability to perform effectively in a fast-paced hospitality environment are essential.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Health Insurance
- Annual Leave
How to Apply
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Phone
Company Information
Eastin Grand Hotel Sathorn Bangkok is one of the premier hotels in Bangkok’s luxury hotel sector. We are committed to saving the environment and have a strong focus on sustainability, ensuring that all our operations are environmentally responsible and contribute to the well-being of the planet.