Guest Service Agent
- Full-time
- Under 15,000
- Posted 2 weeks ago
- Category Front Office
Job Description
We are looking for a Guest Service Agent to provide exceptional customer service and ensure a smooth and welcoming experience for guests from arrival to departure. The role includes handling check-in and check-out procedures, assisting with reservations, responding to guest enquiries, processing payments, coordinating with other departments, resolving guest concerns, and delivering personalized service that exceeds guest expectations.
Requirements
The ideal candidate should have previous experience in Front Office or guest service within a hotel or hospitality environment, although motivated candidates with a passion for hospitality are encouraged to apply. Excellent communication, customer service, and problem-solving skills are essential. Experience with hotel property management systems (PMS) is preferred. Good English communication skills, a professional appearance, and the ability to work shifts in a fast-paced environment are required.
Benefits
- Service Charge
- Accommodation Provided
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Staff Transport
- Health Insurance
- Annual Leave
How to Apply
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Phone
Company Information
Located in a protected natural oasis, the hotel is a beachfront retreat with exclusive villas designed to restore your sense of well-being and balance. Just 20 minutes by car from Phuket International Airport, our resort is in the idyllic area of Mai Khao, one of the few places on the island where turtles still nest.