Guest Relation Officer
- Full-time
- Under 15,000
- Posted Oct 6, 2026
- Category Front Office
Job Description
Provide personalised guest service and support throughout the guest journey, ensuring requests, preferences and special occasions are handled professionally. Engage with guests, assist VIPs and special guests, respond to feedback and complaints, and coordinate with Front Office, Housekeeping, F&B and other departments to resolve requests promptly. Support service recovery and help create memorable guest experiences.
Requirements
Previous experience as a Guest Relations Officer, Guest Service Agent or in a similar guest-facing hotel or resort role is preferred. Good English communication, interpersonal and problem-solving skills are required, with additional languages an advantage. Must be well-groomed, service-minded and confident communicating with international guests.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Staff Transport
- Health Insurance
- Annual Leave
- 2 Days off per week
- Health Check-up
How to Apply
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Email
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Phone
Company Information
lebua at State Tower offers employees the opportunity to work within one of Bangkok’s renowned luxury hospitality and dining destinations. Team members receive a comprehensive benefits package including competitive salary, 2 days off per week, 15 days annual leave and 19 public holidays. Additional benefits include duty meals, annual health checks, provident fund and group insurance, supporting employees while they develop their careers within lebua’s luxury hotel, restaurant and bar operations.
