Guest Relation Officer
- Full-time
- Under 15,000
- Posted Sep 29, 2026
- Category Front Office
Job Description
Provide personalised guest service and support throughout the guest journey, ensuring requests, preferences and special occasions are handled professionally. Engage with guests, assist VIPs, respond to feedback and complaints, and coordinate with Front Office, Housekeeping, F&B and other departments to resolve requests promptly. Support service recovery and help create memorable guest experiences.
Requirements
Previous experience as a Guest Relations Officer, Guest Service Agent or in a similar guest-facing hotel or resort role is preferred. Good English communication, interpersonal and problem-solving skills are required, with additional languages an advantage. Must be well-groomed, service-minded and confident communicating with international guests.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Staff Transport
- Health Insurance
- Annual Leave
- 2 Days off per week
- Staff Party
- Health Check-up
How to Apply
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Phone
Company Information
Hyatt Regency Phuket Resort offers a comprehensive employee benefits package including salary and service charge, 5 working days with 2 days off per week, public holidays and annual leave that increases with length of service. Team members receive uniforms with laundry service, scheduled staff transportation, life and health insurance, provident fund and free annual health checks after one year of service. After completing 90 days, employees are eligible for up to 12 complimentary nights per year at Hyatt hotels worldwide. Additional benefits include long-service and employee recognition awards, professional training and development, and opportunities for career transfers and growth across Hyatt properties in Thailand and internationally.
