Guest Experien Manager
- Full-time
- 15,000 – 20,000
- Posted 6 days ago
- Category Front Office
Job Description
We are looking for a Guest Experience Manager to lead guest experience initiatives and ensure exceptional service standards throughout the guest journey. The role includes overseeing guest relations, managing VIP experiences, handling guest feedback and service recovery, coordinating with operational departments, and driving guest satisfaction and loyalty through personalised and memorable experiences.
Requirements
The ideal candidate should have previous experience in guest relations, front office, or hospitality management within upscale or luxury hotel operations. Strong leadership, communication, and problem-solving skills are essential. The ability to handle guest concerns professionally, lead teams effectively, and maintain high service standards is required. Excellent English communication skills and a passion for creating outstanding guest experiences are essential.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Health Insurance
- Annual Leave
How to Apply
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Phone
Company Information
Novotel Phuket Vintage Park is a 4-star resort featuring contemporary South East Asian architecture and modern facilities. Only a few steps away from shopping centers and Patong\'s vibrant nightlife, the hotel boasts an all-day dining restaurant, a swim-up bar, a lobby bar, a ballroom dividable into three meeting rooms, a 2,000 m² swimming pool, complimentary WIFI, fitness, and large outdoor car park.