Guest Excellence Manager
- Full-time
- Salary: Not disclosed
- Posted Aug 30, 2026
- Category Front Office
Job Description
Lead the overall guest experience at Dusit Thani Bangkok, driving service excellence, guest satisfaction and brand reputation. Manage guest feedback and quality initiatives while working closely with the Managing Director and operational department heads to identify opportunities for service and revenue enhancement. Support customer experience, sustainability and operational brand compliance across the hotel.
Email: recruitment.dtbk@dusit.com
Requirements
Proven experience in Guest Experience, Guest Relations, Quality Management or a similar senior role within a luxury hotel is required. Strong leadership, guest recovery, reputation management and English communication skills are essential. Must be highly guest-focused, commercially aware and confident working with senior management and operational teams to continuously improve the guest experience.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Health Insurance
- Annual Leave
How to Apply
Company Information
Thailand Hotel Jobs – Curated Listings brings together hospitality vacancies from hotels and resorts across Thailand in one convenient place. These opportunities are researched and published by the Thailand Hotel Jobs team using publicly available, verified or directly supplied recruitment information. Wherever possible, applicants are directed to the hotel’s official application channel. This profile is managed by Thailand Hotel Jobs and does not represent the official employer account of the hotels featured unless clearly stated. THJ does not make hiring decisions on their behalf. Hotels may contact us at any time to update, manage or claim their listings.
