Front Office Manager
- Full-time
- 40,001 – 50,000
- Posted 1 day ago
- Category Front Office
Job Description
We are looking for a Front Office Manager to lead the Front Office department and ensure exceptional guest service from arrival to departure. The role includes managing the daily operations of the Front Office, supervising and developing the front office team, ensuring efficient check-in and check-out procedures, handling guest enquiries and complaints, monitoring service standards, coordinating with other departments, managing departmental budgets, and driving guest satisfaction and operational excellence.
Requirements
The ideal candidate should have previous experience in a Front Office management role within a hotel or resort. Strong leadership, communication, and problem-solving skills are essential. Experience with hotel property management systems (PMS), team management, guest relations, and operational planning is required. The ability to lead a high-performing team, make sound decisions under pressure, and maintain exceptional service standards is essential. Good English communication skills are required, and additional language skills are an advantage.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Health Insurance
- Annual Leave
How to Apply
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Phone
Company Information
Lancaster Bangkok offers an authentic Thai experience with impeccable hospitality. Relax in one of the spacious deluxe rooms, apartments or suites with enchanting city views.