Front Office Manager
- Full-time
- Salary: Not disclosed
- Posted Sep 18, 2026
- Category Front Office
Job Description
Lead and oversee daily Front Office operations to ensure excellent guest service, smooth arrivals and departures, and high guest satisfaction. Manage and develop the Front Office team while handling guest complaints, service recovery, room occupancy and upselling opportunities. Coordinate closely with other departments while ensuring compliance with IHG Brand Standards and hotel policies.
Requirements
Previous experience as a Front Office Manager or Assistant Front Office Manager in a hotel or resort is required. Strong knowledge of Front Office operations, PMS systems, guest relations, service recovery, upselling and team management is essential. Excellent English communication, leadership and problem-solving skills are required, with previous IHG hotel experience an advantage.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Staff Transport
- Health Insurance
- Annual Leave
- 2 Days off per week
- Health Check-up
How to Apply
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Email
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Phone
Company Information
Dinso Resort & Villas Phuket offers a comprehensive employee benefits package including service charge, 2 days off per week, annual leave, public holidays and birthday leave. Team members also receive 2 duty meals per day, uniforms with laundry service, staff transportation, group life insurance, provident fund and annual health checks. Employees also benefit from ongoing training and development opportunities and additional hotel benefits.
