Duty Manager
- Full-time
- 15,000 – 20,000
- Posted Oct 12, 2026
- Category Front Office
Job Description
Supervise daily Front Office operations during assigned shifts, ensuring smooth guest arrivals, departures and consistently high levels of guest satisfaction. Handle VIP guests, special requests, complaints and service recovery while coordinating closely with Housekeeping, Engineering and other departments. Lead and support the Front Office team, monitor room operations and act as Manager on Duty when required.
Requirements
Previous experience as a Duty Manager, Assistant Front Office Manager or Front Office Supervisor within a hotel or resort is preferred. Strong knowledge of Front Office operations, PMS systems, guest relations and complaint handling is essential. Good English communication, leadership and problem-solving skills are required, together with a professional appearance, strong service mindset and the ability to make effective decisions during busy operations.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Health Insurance
- Annual Leave
- Health Check-up
How to Apply
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Phone
Company Information
YOTEL Bangkok offers employees a comprehensive benefits package including fixed service charge of THB 7,000 during the pre-opening period and a monthly meal allowance of THB 2,500 until the staff canteen opens. Team members receive 7–10 days of annual leave, 17 public holidays in 2026, birthday leave, group life and medical insurance, dental benefits and annual health checks. Additional benefits include staff rates and discounts, uniforms with laundry service, performance-based annual bonuses, marriage gifts, childbirth support and funeral assistance. Employees also benefit from professional training, skills development and career growth opportunities.
