F&B Guest Experience Manager
- Full-time
- Salary: Not disclosed
- Posted Sep 17, 2026
- Category Food & Beverage
Job Description
Lead the guest experience across the hotel’s restaurants, bars and F&B outlets, ensuring personalised service and consistently high guest satisfaction. Engage with guests, manage feedback and service recovery, and coordinate closely with outlet managers and Culinary teams to resolve requests promptly. Drive guest recognition, special occasions and service improvements while supporting F&B loyalty and revenue opportunities.
Requirements
Previous experience in F&B Guest Relations, Guest Experience or restaurant management within a luxury hotel or resort is required. Strong guest handling, service recovery and English communication skills are essential, with additional languages an advantage. Must be service-minded, well-groomed and confident leading guest experience initiatives in a high-end F&B environment.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Staff Transport
- Health Insurance
- Annual Leave
- 2 Days off per week
- Staff Party
- Health Check-up
How to Apply
-
Email
-
Phone
Company Information
Trisara offers a comprehensive employee benefits package including service charge, 5 working days with 2 days off per week, staff buffet meals, uniforms with laundry service and scheduled staff transportation. Team members also receive provident fund, group health and life insurance, access to the Trisara Savings Cooperative, annual bonus and salary review, together with career growth opportunities within Trisara and Montara Hospitality Group.
