Guest Service Manager
- Full-time
- 25,001 – 30,000
- Posted 1 week ago
- Category Front Office
Job Description
We are looking for a Guest Service Manager to lead the Front Office team and ensure exceptional guest experiences throughout every stage of the guest journey. The role includes overseeing the daily operation of the Front Office, supervising and developing Guest Service Agents, ensuring efficient check-in and check-out procedures, handling VIP guests and guest complaints, monitoring service standards, coordinating with other hotel departments, managing departmental performance, and driving guest satisfaction while maintaining the highest standards of hospitality.
Requirements
The ideal candidate should have previous experience in a Front Office management or Guest Service management role within a hotel or resort. Strong leadership, communication, and problem-solving skills are essential. Experience with hotel property management systems (PMS), guest relations, team management, and operational planning is required. The ability to lead a high-performing team, resolve guest concerns professionally, and maintain exceptional service standards is essential. Good English communication skills are required, and additional language skills are an advantage.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Health Insurance
- Annual Leave
How to Apply
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Phone
Company Information
Looking for the best 5-star hotel in Bangkok? Pullman Bangkok Hotel G offers 469 modern rooms and suites with trendy design and floor-to-ceiling windows showcasing wide, uninterrupted views of the city. Each room includes a flat-screen TV, high-speed WiFi, signature bedding with an extensive pillow menu, coffee/tea-making facilities, toiletries, a hair dryer, and a bathrobe. Guests can also enjoy the gym or unwind by the pool.