Guest Service Center Operator
- Full-time
- 15,000 – 20,000
- Posted 1 day ago
- Category Front Office
Job Description
We are looking for a Guest Service Center Operator to provide professional and efficient telephone and communication services while delivering exceptional guest support. The role includes handling incoming and outgoing calls, processing guest requests, coordinating with hotel departments, managing wake-up calls, providing hotel information, recording service requests, and ensuring all guest enquiries are handled promptly and courteously.
Requirements
The ideal candidate should have previous experience in a hotel Front Office, Call Center, or Guest Service role. Excellent communication and customer service skills are essential. The ability to multitask, remain calm under pressure, and operate hotel telephone systems and property management systems (PMS) is preferred. Good English communication skills are required, and additional language skills are an advantage.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Health Insurance
- Annual Leave
How to Apply
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Phone
Company Information
Eastin Grand Hotel Sathorn Bangkok is one of the premier hotels in Bangkok’s luxury hotel sector. We are committed to saving the environment and have a strong focus on sustainability, ensuring that all our operations are environmentally responsible and contribute to the well-being of the planet.