Reservation Officer
- Full-time
- 15,000 – 20,000
- Posted Oct 12, 2026
- Category Sales & Marketing
Job Description
Handle daily room reservations at The Twin Towers Hotel Bangkok, including bookings received through telephone, email, travel agents, hotel websites and online booking channels. Process new reservations, amendments and cancellations accurately while responding promptly to guest enquiries and special requests. Coordinate closely with Front Office, Sales and Revenue teams to maintain accurate room availability, rates and booking information.
Requirements
Previous experience as a Reservation Officer, Reservations Agent or in a similar hotel reservations role is preferred. Good knowledge of hotel PMS, reservation systems, OTA extranets and room rate management is an advantage. Good written and spoken English, computer and customer service skills are required, together with strong attention to detail, organisational skills and a service-minded attitude.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Staff Transport
- Health Insurance
- Annual Leave
- Health Check-up
Other benefits: 6 Days off per Month
How to Apply
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Phone
Company Information
The Twin Towers Hotel Bangkok offers employees a comprehensive benefits package including service charge, 6 days off per month, public holidays and annual leave. Team members also receive duty meals, uniforms with laundry service, group insurance and social security benefits. Additional benefits include staff parties and birthday celebrations, providing a supportive working environment for hospitality professionals seeking to develop their careers in Bangkok's hotel industry.
