Reservation Agent
- Full-time
- Under 15,000
- Posted Sep 24, 2026
- Category Sales & Marketing
Job Description
Handle daily room reservations received through telephone, email, hotel website, travel agents and online booking channels. Process new bookings, amendments and cancellations accurately while responding promptly to guest enquiries and special requests. Coordinate with Front Office, Sales and Revenue teams to maintain accurate booking information, room availability and guest preferences.
Requirements
Previous experience as a Reservations Officer or Reservations Agent within a hotel or resort is preferred. Good English communication, computer and customer service skills are required, with experience using hotel PMS, reservation systems and OTA extranets an advantage. Must be organised, detail-oriented and able to manage multiple bookings and enquiries accurately.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Health Insurance
- Annual Leave
- 2 Days off per week
How to Apply
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Company Information
Namaka Resort Kamala offers employees a comprehensive benefits package including service charge, 2 days off per week and 16 public holidays per year. Team members also receive 2 duty meals per day, uniforms and group insurance, together with employee activities such as birthday celebrations, providing a supportive working environment for hospitality professionals in Phuket.
