Guest Relation Officer
- Full-time
- 15,000 – 20,000
- Posted today
- Category Front Office
Job Description
Provide personalised and professional guest relations services, ensuring a welcoming and memorable experience throughout each guest’s stay. Assist with VIP arrivals, special requests, guest enquiries, complaint handling and service recovery while proactively identifying opportunities to enhance guest satisfaction. Coordinate closely with Front Office, Housekeeping, Food & Beverage and other departments to ensure seamless service delivery, maintain positive guest relationships and encourage guest feedback.
Requirements
Previous experience as a Guest Relations Officer, Guest Service Agent or Front Office Associate within a hotel or resort is preferred. Strong knowledge of guest relations, VIP service standards, complaint handling and hotel operations is an advantage. Good written and spoken English, excellent interpersonal and problem-solving skills are required, together with a professional appearance, positive attitude, cultural awareness and a genuine passion for delivering exceptional guest experiences.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Health Insurance
- Annual Leave
- 2 Days off per week
- Health Check-up
How to Apply
-
Email
-
Phone
Company Information
Nestled in the heart of Siam, Chatrium Grand Bangkok combines the timeless grace of Thai culture with the grandeur of world-class luxury hospitality. This prestigious 5-star luxury hotel in Bangkok sets the stage for every occasion, offering an urban sanctuary of wellness, gastronomic inspiration, and extraordinary events. Let Chatrium Grand Bangkok provide an elegant setting to create remarkable moments and lifelong memories.
