Front Office Manager
- Full-time
- 40,001 – 50,000
- Posted 2 weeks ago
- Category Front Office
Job Description
We are looking for a Front Office Manager to lead the Front Office department and ensure outstanding guest service and operational excellence from arrival to departure. The role includes managing the daily operations of the Front Office, supervising and developing the front office team, ensuring efficient check-in and check-out procedures, handling guest enquiries and complaints, monitoring service standards, coordinating with other departments, managing departmental budgets, and driving guest satisfaction and revenue performance.
Requirements
The ideal candidate should have previous experience in a Front Office management role within a hotel or resort. Strong leadership, communication, and problem-solving skills are essential. Experience with hotel property management systems (PMS), guest relations, team management, and operational planning is required. The ability to lead a high-performing team, make sound decisions under pressure, and maintain exceptional service standards is essential. Good English communication skills are required, and additional language skills are an advantage.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Health Insurance
- Annual Leave
How to Apply
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Company Information
Find your place in hospitality. Eight properties across Pattaya and Bangkok — and more on the way. We're hiring across front office, F&B, housekeeping, engineering and corporate teams. Apply in minutes.