Duty Manager
- Full-time
- 15,000 – 20,000
- Posted Sep 11, 2026
- Category Front Office
Job Description
Supervise daily Front Office operations during the assigned shift, including check-ins, check-outs, VIP arrivals and guest requests. Handle guest complaints and service recovery while coordinating closely with Housekeeping, Engineering and other hotel departments. Lead and support the Front Office team to ensure smooth operations and high guest satisfaction.
Requirements
Previous experience as a Duty Manager, Assistant Front Office Manager or Front Office Supervisor in a hotel or resort is required. Strong knowledge of Front Office procedures, PMS systems, guest relations and complaint handling is essential. Good English communication, leadership and problem-solving skills are required.
Benefits
- Service Charge
- Accommodation Provided
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Staff Transport
- Health Insurance
- Annual Leave
- Health Check-up
How to Apply
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Phone
Company Information
Pullman Khao Lak Resort offers an attractive employee benefits package including service charge, 2 days off per week, daily meals, uniforms with laundry service, and air-conditioned staff accommodation with water heaters. Team members also receive 17 public holidays, annual vacation, training and staff activities, plus special employee benefits and discounted rates across the Accor hotel network.
