Guest Service Supervisor
- Full-time
- 15,000 – 20,000
- Posted Sep 30, 2026
- Category Front Office
Job Description
Supervise daily Front Office operations and support the Guest Service team with check-ins, check-outs, guest enquiries and special requests. Handle guest concerns and service recovery while coordinating closely with Housekeeping and other hotel departments. Guide and support team members to ensure smooth shift operations and consistently high levels of guest satisfaction.
Requirements
Previous experience as a Guest Service Supervisor or senior Guest Service Agent within a hotel or resort is preferred. Strong knowledge of Front Office procedures, PMS systems, guest relations and complaint handling is required. Good English communication, leadership and problem-solving skills are essential, with additional languages considered an advantage.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Staff Transport
- Health Insurance
- Annual Leave
- 2 Days off per week
- Health Check-up
How to Apply
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Phone
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LINE ID
@693yzqjx
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Apply Online
Company Information
Radisson Resort Layan Phuket offers employees a comprehensive benefits package including service charge, 8-hour working days and 2 days off per week. Team members receive pro-rata annual leave that can be used without waiting until completion of the first year of employment, together with group insurance. Employees also benefit from career development and advancement opportunities within the hotel group, including opportunities at future properties planned to open across Thailand.
