Guest Service Agent
- Full-time
- Under 15,000
- Posted 2 weeks ago
- Category Front Office
Job Description
We are looking for a Guest Service Agent to provide exceptional customer service and ensure a seamless guest experience from arrival to departure. The role includes handling check-in and check-out procedures, responding to guest enquiries, processing reservations, managing payments, providing information about hotel facilities and services, coordinating with other departments, resolving guest concerns, and delivering personalized service to exceed guest expectations.
Requirements
The ideal candidate should have previous experience in Front Office or guest service within a hotel or hospitality environment, although enthusiastic candidates with a passion for hospitality are encouraged to apply. Excellent communication, customer service, and problem-solving skills are essential. Experience with hotel property management systems (PMS) is preferred. Good English communication skills, a professional appearance, and the ability to work shifts in a fast-paced environment are required.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Health Insurance
- Annual Leave
How to Apply
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Company Information
Find your place in hospitality. Eight properties across Pattaya and Bangkok — and more on the way. We're hiring across front office, F&B, housekeeping, engineering and corporate teams. Apply in minutes.