Guest Relations Manager
- Full-time
- Salary: Not disclosed
- Posted Oct 8, 2026
- Category Management
Job Description
We are looking for a polished and personable Guest Relations Manager to lead our guest experience and make every stay feel personal and memorable. You will oversee the guest relations team, welcome VIPs and repeat guests, resolve complaints, and monitor guest feedback and online reviews to drive satisfaction scores. This role suits a warm, confident hospitality leader who builds strong guest loyalty and works closely with all departments to exceed expectations.
Requirements
You need at least 3 years of guest relations or front office experience in a 4–5 star hotel or resort, including time in a supervisory or management role. Fluent English is essential, with Thai, Chinese, Russian, or other languages a strong advantage, along with excellent communication, problem-solving, and complaint-handling skills. You must be well-presented, detail-oriented, and flexible with shifts, including weekends and public holidays.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Health Insurance
- Annual Leave
- 2 Days off per week
- Health Check-up
How to Apply
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Email
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Company Information
The Peninsula Bangkok offers a comprehensive employee benefits package including 12–18 days of annual vacation leave depending on service tenure, 17 public holidays, medical and dental coverage, and an annual physical examination. Team members also benefit from a provident fund with employer contribution, complimentary and discounted stays at The Peninsula Hotels after qualifying service, and accommodation support for eligible expatriate employees.
