Duty Manager
- Full-time
- Salary: Not disclosed
- Posted Aug 27, 2026
- Category Front Office
Job Description
Supervise Front Office operations during the assigned shift, including check-ins, check-outs, guest requests and VIP arrivals. Handle guest complaints and service recovery while coordinating room issues with Housekeeping, Engineering and other hotel departments. Support and guide the Front Office team to ensure smooth operations and high guest satisfaction.
Requirements
Previous experience as a Duty Manager, Assistant Front Office Manager or Front Office Supervisor in a hotel or resort is required. Strong knowledge of Front Office procedures, hotel PMS systems, guest relations and complaint handling is essential. Good English, leadership and problem-solving skills are required, with the ability to make confident decisions during the shift.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Health Insurance
- Annual Leave
Other benefits: 2 days off per week, Annual health check-up, Associate birthday gift
How to Apply
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