Guest Relations Manager
- Full-time
- 30,001 – 40,000
- Posted 3 days ago
- Category Front Office
Job Description
We are looking for a Guest Relations Manager to lead the guest relations team and deliver exceptional guest experiences throughout the entire guest journey. The role includes managing VIP arrivals, long-stay and repeat guests, handling guest feedback and service recovery, building strong guest relationships, and ensuring personalized service standards are consistently maintained. The successful candidate will work closely with operational departments to enhance guest satisfaction and create memorable experiences that reflect the hotel’s luxury service standards.
Requirements
The ideal candidate should have 3-5 years of experience in Front Office or Guest Relations, preferably within a luxury or large-scale hotel environment. Proven experience managing guest service teams and handling VIP, long-stay, and repeat guests is essential. Strong leadership, coaching, communication, and interpersonal skills are required. Excellent English communication skills (written and spoken) are essential, while additional language skills are an advantage. The ability to multitask, solve problems effectively, remain calm under pressure, and deliver personalized guest experiences is highly desirable.
Benefits
- Service Charge
- Meals Provided
- Social Security (SSO)
- Uniform Provided
- Health Insurance
- Annual Leave
How to Apply
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Phone
Company Information
Nestled along the large riverfront setting resides Shangri-La Bangkok, an enchanting riverside retreat in the heart of a vibrant city. Here, guests are hosted with friendly and thoughtful service, entertained by innovative dining experiences and immersed with ease in the authentic Bangkok surrounds. With direct access to the SkyTrain, public ferries terminal and buses, the hotel is a lovely gateway to explore and discover Bangkok.